Informations

Payment Methods

Shopping at Yee Thye Cake House & Confectionery Sdn Bhd has never been more secure and hassle-free with our convenient payment options - Be it payments via bank transfer or credit cards, there is something for everyone.
  • Remains the preferred payment method among Malaysians. It can be done via Internet banking, ATM or over-the-counter. 

    Bank details

    Beneficiary: Yee Thye Cake House & Confectionery Sdn Bhd

    RHB account: 2080 6100 039 357

  • An online payment gateway provider that accepts payments in RM from local banks and Credit Cards (Visa & Master).

After you have made the payment, remember to keep the Bank-in Slip. For Internet transactions, kindly Screen Capture your transaction results page OR you can just copy down the Transaction Results. You are then required to: Upload the scanned copy of the Bank-in Slip/Screen Capture Image to your account area at: www.yeethye.com.my or email the bank in slip to: nginhan@yeethye.com.my

Delivery Q & A

  • We aim to get your order to you within 3 working days from the date your order was shipped. On a daily basis, our friendly courier partners strive to make deliveries happen between 12pm – 6pm, so do look out for them!

  • Our aim is to have your items shipped to you as fast as possible. If your items have still not arrived, don’t worry. Please allow at least 1 – 3 business days for your order to arrive depending on the given estimated delivery time on your product. If you have any concerns, please do not hesitate to contact us at nginhan@yeethyecom.my or call us at+605-241 2337 from 9am to 6pm daily, 5 days a week.

  • We currently only ship within Malaysia.

  • Orders are shipped via LineClear Express & Logistics . Our partners are just as decicated as we are in delivering your products to you as soon as possible.

  • Once your orders have been picked up by our logistic partners, tracking codes would be available and you can then track the delivery status of your orders from lineclearexpress website.

How to Order

Sign up a free account with us.

Term & Conditions

  • Prices for our products are subject to change without notice.
  • We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
  • We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
  • All prices listed are in Ringgit Malaysia.
  • Items used in all arrangements are subject to their availability. When an item is not available, the closest substitute of a similar value will be used. We will inform the customer of the change accordingly.
  • Orders can only be confirmed and executed with full payment according to the actual value placed for the order. No cancellation is allowed on the day of delivery.
  • Cancellation can only be done 48 hours before the date of delivery. After 48 hours, the full amount will be charged.
  • Filling out of our order form does not mean an order has been accepted. We will send confirmation via email or telephone for all orders requested. Kindly re-submit your order(s) if confirmation is not received.
  • Please provide all the details required in our order form so as to avoid unnecessary delay.
  • We will not be held responsible for any delay in delivery or non-delivery of the ordered products in the following circumstances:-
    • Address given by the sender is wrong/incomplete, so order could not be sent
    • The recipient of the order made is not present at the address given, and there is no one else present to receive the delivery on behalf of the recipient
    • The recipient has moved house/office, and cannot be contacted
    • Recipient’s telephone number not provided or an invalid number is given
    • The recipient has switched off her/his hand phone and is not at home/office at the time of delivery
    • Refusal from the recipient (should such situations occur, the purchase is considered delivered & no refunds will be made)
    • Natural disaster, violence, warlike situations and/or reasons beyond our control
  • We will make attempts to notify both the sender and the recipient if the recipient is not present to receive the purchases. Should we fail, we will leave a note which will propose a next delivery date and time to both the customer and the recipient (should this occur, a re-delivery fee/surcharge of 20% of the total purchase cost will be incurred).
  • If re-delivery failure occurs, we will assume the delivery has been completed, and no refunds are allowed.

Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally identifiable information’ (PII) is being used online. PII, as used in Malaysia privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

 
1. What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.
 
2. When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter or enter information on our site.
 
3. How do we use your information? 
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
 
  • To personalize user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To improve our website in order to better serve you.
  • To allow us to better service you in responding to your customer service requests.
  • To administer a contest, promotion, survey or other site feature.
  • To quickly process your transactions.
  • To send periodic emails regarding your order or other products and services.
 
4. How do we protect visitor information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
 
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
 
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
 
All transactions are processed through a gateway provider and are not stored or processed on our servers.
 
4. Do we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
 
We use cookies to:
 
  • Help remember and process the items in the shopping cart.
  • Understand and save user’s preferences for future visits.
  • Keep track of advertisements.
  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.
 
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.
 
If users disable cookies in their browser:
If you disable cookies off, some features will be disabled. It will turn off some of the features that make your site experience more efficient and some of our services will not function properly.
 
However, you can still place orders by contacting customer service.
 
Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
 
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. 
 
Third Party Links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
 
Google
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
 
We have not enabled Google AdSense on our site but we may do so in the future.
 
According to Personal Data Protection Act 2010 we agree to the following:
Once this privacy policy is created, we will add a link to it on our home page, or as a minimum on the first significant page after entering our website.
 
Our Privacy Policy link includes the word ‘Privacy’, and can be easily be found on the page specified above.
 
Users will be notified of any privacy policy changes:
  • On our Privacy Policy Page
Users are able to change their personal information:
  • By logging in to their account
 
5. How does our site handle do not track signals?
We honour do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
 
6. Does our site allow third party behavioural tracking?
It’s also important to note that we do not allow third party behavioural tracking.
 
Fair Information Practices
Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
 
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify the users via email
  • Within 7 business days
We will notify the users via in site notification
  • Within 7 business days
 
We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.
 
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
 
We collect your email address in order to:
 
  • Send information, respond to inquiries, and/or other requests or questions.
  • Process orders and to send information and updates pertaining to orders.
  • We may also send you additional information related to your product and/or service.
  • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
 
To be accordance with CAN SPAM we agree to the following:
 
  • NOT use false, or misleading subjects or email addresses.
  • Identify the message as an advertisement in some reasonable way.
  • Include the physical address of our business or site headquarters.
  • Monitor third party email marketing services for compliance, if one is used.
  • Honor opt-out/unsubscribe requests quickly.
  • Allow users to unsubscribe by using the link at the bottom of each email.
 
If at any time you would like to unsubscribe from receiving future emails, you can
  • Follow the instructions at the bottom of each email.
 
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below:
 
 Yee Thye Cake House & Confectionery Sdn Bhd (577098-K)
 Tel:  605-241 2337
 Email: nginhan@yeethye.com.my